FAQs

We do roofs, gutters, moss treatment/removal, windows, pressure washing, siding, dryer vent cleaning, and holiday light installation. Also, our sister company Blue Line Home Construction specializes in kitchen and bathroom remodels.

Yes! We provide a free, no-obligation on-site estimate.

We are fully licensed and insured, and our technicians are experts in the services they provide. However, we are not bonded since you are only required to do so if you’re making structural changes to a property, and we only provide cleaning services..

Yes, our technicians aren’t permitted to work independently until they’ve completed our training program. This ensures they are fully prepared and knowledgeable to provide the best service possible.

If Possible: Our schedules are typically booked in advance, but we always do our best to accommodate urgent requests. Let me check with the technician and get back to you shortly!

If Not Possible: I’m sorry, but we’re fully booked today. However, if this is an emergency—such as a safety issue or potential property damage—we can check if someone from our sister company is available to assist you.

We service all of King County and surrounding cities in Pierce and Snohomish Counties. If you’re outside this area, we’re happy to check your location to confirm availability.

It depends on the scope of work. For exterior services, you do not need to be home as long as we have permission to access the property. However, for services requiring interior access, like interior window cleaning, or those that require your involvement, like dryer vent cleaning, an adult must be present.

• If No: Since we will only be working on the exterior, you do not need to be present during the service. As long as we have permission to access the property, we’re good to go! If there are any details we should be aware of—such as parking instructions, gate/access codes, or pets on the property—just let us know.
• If Yes: We will need you or another adult to be present for the [service] portion of the work. We typically aim to complete this part first to make the process as convenient as possible.

Yes, it’s okay if you have pets. We take extra care to ensure their safety by keeping gates closed and being mindful of their presence. If you have any aggressive dogs, we kindly ask that you keep them indoors during the service to ensure everyone’s safety. Let us know if you have any specific concerns, and we’ll do our best to accommodate.

• Exterior Services: Please ensure we have access to an outdoor water source (spigot turned on) and that all windows and doors are closed to prevent dust and debris from getting inside.
• Ext. Windows: A light screen cleaning is included. If your screens can’t be removed from the outside, please either take them out beforehand or ensure an adult is home to provide interior access. Please ensure we have access to an outdoor water source (spigot turned on).
• Int. Windows: Please move any fragile items near windows and ensure an adult is home to let our technician in.
• Dryer Vents: An adult must be present throughout this portion of the service, as the dryer needs to be running while we work from the exterior.
• Other: No preparation is needed on your end! We’ll take care of everything.

Rain typically does not affect our services. We only cancel appointments in cases of severe storms, heavy snowfall, or icy surfaces—usually when temperatures drop below 40°F while performing outdoor services. However, for metal and TPO roofs, we only service them in dry conditions for safety reasons.

We occasionally offer bundled pricing for multiple services. Let us know what you’re interested in, and we’ll see if there are any promotions available.

No, we do not haul away yard waste or debris. We will gather all debris and place it in your yard waste bin or another designated area if one is not available.

We accept checks and card payments. Checks can be given to our technician upon service completion. You can also pay by card using our secure online link or by calling our office directly.

Yes! We stand by our services. If you’re not satisfied, let us know, and we’ll work to make it right.

We require a card on file to secure your booking and ensure a smooth payment process. However, we do not charge your card until the service is completed, unless otherwise agreed upon.

If you prefer, we’re happy to explore alternative payment arrangements. You may provide a check upon service completion or leave one in a pre-arranged location for our technician to collect.

Your payment information is securely stored and processed through an encrypted third-party system that meets industry security standards. We never have direct access to your full card details, and your information is not stored on our servers.

If a card on file is still a concern, scheduling is at management’s discretion. We only waive this requirement for property managers or businesses that are only able to pay via mailed check.

We’d be happy to clean your neighbor’s gutters while we’re there! Unless you’re covering their portion of the bill, we would just need their approval to schedule. They’re welcome to reach out to us directly via call or email.

In most cases we can. To qualify, we would need to receive a formal quote from another licensed and insured company that outlines the same job scope as ours.

If approved, we’ll do our best to match the pricing while maintaining our service quality.

We bring all necessary materials and equipment for any service we normally offer. However, if you have a specific request that requires specialized materials or equipment outside of our standard services, we may ask you to provide them. We always communicate this with you beforehand to ensure there are no surprises.

Yes, if you have a specific cleaning product or material you’d like us to use, we’re happy to accommodate whenever possible. However, we like to confirm that it meets our quality standards to ensure the results align with our service expectations. If we find that the product may not achieve the same level of cleanliness or effectiveness, we’ll let you know beforehand.

Some homeowners prefer to handle certain tasks themselves, and we completely understand! Our team is professionally trained, fully equipped, and experienced in completing these jobs efficiently and safely. Many customers find that hiring us saves time, prevents potential damage, and ensures high-quality results. If you ever decide you’d rather have a professional take care of it, we’re happy to help!

We price our services based on the job itself, not by the hour. Our technicians are highly skilled and trained to work efficiently while maintaining quality results. A faster service doesn’t mean less value—it means we’ve streamlined our process to complete the job effectively without wasting time.

Additionally, our technicians are trained to report any jobs that appear to be under- or overbid so that the office can adjust pricing if needed. I didn’t receive any such notice from the technician, which indicates that the pricing was accurate for the work performed. However, if you have any concerns, we’re always happy to have a manager review the job to ensure everything was completed as expected!

In 2021, we transitioned to a new system and unfortunately lost access to some of our older records in the process. It looks like your previous details didn’t carry over, but we can absolutely get you re-added—no problem! We’ll just need to confirm a few details (like your name, phone number, and service address), and once we have the address, we can usually take a look online to get a general view of the property for quoting purposes.

Please note that our pricing has increased since then, and we no longer honor quotes from before the system change. That said, we’re happy to provide an updated estimate based on your current needs!

Jeremy actually sold the company back in 2021 and went on to open another Simple Joys branch in Hawaii. While ownership has changed, we’ve made sure to uphold the same quality, standards, and care that Jeremy established.

Isabel/Kim is still with the company but now splits time between our office and our sister company’s construction office. I was brought in to help with the day-to-day tasks to ensure everything continues running smoothly.

Unfortunately, these technicians are no longer with our company. However, our current technician is fully trained and experienced to provide the same high-quality service you’ve come to expect. If you have any specific concerns or preferences, we’re happy to discuss them to ensure you’re comfortable with your service.